Save Job Back to Search Job Description Summary Similar Jobshuge opportunity to lead the global wellness retreat space from a London hubOwn the end to end design and implementation of customer experienceAbout Our ClientOur client is an ambitious, high‑growth startup on a mission to redefine the global wellness landscape. Backed by significant financial investment, they are building a world‑class wellness retreat concept that blends cutting‑edge wellbeing practices, luxury hospitality, and personalised care. Their flagship retreat will launch in the Emirates, setting the standard for a global portfolio of transformative wellness destinations. With a lean, London‑based team operating at pace, the organisation combines the agility of a startup with the stability and vision that comes from strong backing and long‑term ambition. This is a unique opportunity to join early, shape foundational experiences, and contribute to the creation of a category‑defining brand in premium health and wellness. Job DescriptionDevelop and implement service design strategies to enhance customer experiences.Collaborate with a cross-functional team to ensure seamless service delivery.Analyse customer journeys and identify areas for improvement.Lead workshops and brainstorming sessions to gather insights and ideas.Design innovative solutions that align with business goals and customer needs.Monitor and evaluate the performance of implemented service designs.Stay updated on industry trends and incorporate best practices into strategies.The Successful ApplicantA successful Service Design Lead should have:5+ years of experience in service design or a related fieldStrong analytical skills to evaluate customer journeys and identify opportunities for improvement.Proficiency in design tools and methodologies relevant to service design.Excellent communication and collaboration skills to work with diverse teams.A creative mindset to develop innovative and customer-focused solutions.Knowledge of industry trends and best practices in service design.Ability to manage multiple projects and meet deadlines effectively.What's on OfferHighly competitive salaryPermanent position based in London with opportunities for professional growth.International work travel to the UAE and wider.Work in an environment committed to customer satisfaction and innovation.Work for a future leader in the global wellness retreat spaceIf you are ready to take on the exciting role of Service Design Lead, apply today to be part of a forward-thinking start up.ContactChris KolstonQuote job refJN-022026-6957450Phone number+442072691735Job summaryJob functionMarketing & AgencySubsectorBusiness ServicesSectorLeisure, Travel & TourismLocationCity of LondonContract typePermanentConsultant nameChris KolstonConsultant phone+442072691735Job referenceJN-022026-6957450