Service Support & Invoice Administrator

Review and approve work orders to ensure they are created correctly for invoicing.

· Ensure all work orders are completed, closed, and ready for invoicing in SAP.

· Follow up with Technicians to obtain missing or incomplete work-order information.

· Record and maintain utilisation data and associated spreadsheets.

· Request customer purchase orders where required.

· Allocate travel-related costs, including flights, to relevant service orders.

· Prepare and issue accurate customer invoices using SAP.

· Provide customers with cost breakdowns and reports prior to invoice issue.

· Follow procedures relating to subcontractor-related invoicing.

· Manage and resolve invoice-related queries from customers and internal teams.

· Monitor overdue invoices and carry out follow-up communication.

· Provide accurate documentation, overdue summaries, and invoice information to the Service Team.

· Conduct random checks on technician timesheets recorded in Big Change.

· Maintain and update customer and service-related information within Salesforce.

2.2 Finance Administration

· Support the Finance Team by supplying required service-related information.

· Approve supplier invoices.

· Respond to supplier payment-related enquiries.

· Maintain subcontractor cost spreadsheets and ensure correct recharge processing.

· Update Work Breakdown Structure information within SAP.

2.3 Technician Overtime Management

· Produce overtime reports and ensure compliance with company overtime rules.

· Distribute approved overtime hours to Technicians and Human Resources.

· Respond to technician queries relating to overtime calculations.