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Are you a tech-savvy problem solver with a passion for supporting end users? Do you have a knack for providing top-notch customer service? If so, we have an exciting opportunity for you to join our clients team as a 2nd Line Support Analyst at a very niche business based in the outskirts of Edinburgh City Centre.This role is 5 days on site.
Are you an adaptable 1st Line Application Support Engineer with a real passion for supporting the wider team in resolving and escalating issues, whilst working within company SLAs and delivering high quality service at all times? If so please read on….
As an Azure Application Specialist you will be responsible for supporting the Azure Application estate. Supporting Dev, Data and everything in between. You will be developing, monitoring and supporting existing applications.
Working within the Technical Support team, this role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests via phone, email, chat, WhatsApp and tickets.
Are you an experienced 2nd Line Application Support Engineer with a real passion for resolving issues and working within company SLAs whilst delivering high quality service at all times? If so please read on….
Role involves handling initial inquiries and & providing basic troubleshooting & resolving straight forward technical issues. This includes tasks like password resets, software installations, and basic hardware support. You will act as the first point of contact for users seeking IT assistance. Second-line IT support is also required for more advanced technical support beyond the scope of first-line support.
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