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1st/2nd Line Support

Glasgow Permanent £26,500 - £38,000 per year View Job Description
Join our team as a 1st/2nd Line Support professional in the Technology & Telecoms industry. You will play a vital role in providing technical support and ensuring smooth IT operations within the organisation.
  • Our client is looking for a 1st/2nd line support
  • A leading company

About Our Client

This organisation is a well-established small-sized enterprise within the Technology & Telecoms industry. They are committed to delivering reliable IT services and solutions to their clients while maintaining a professional and supportive work environment.

Job Description

  • Provide first and second-line technical support to resolve IT-related issues effectively.
  • Manage and prioritise support tickets, ensuring timely resolution and high customer satisfaction.
  • Assist with hardware and software installations, configurations, and updates.
  • Diagnose and troubleshoot technical issues, escalating complex problems when necessary.
  • Maintain accurate and detailed records of support requests and resolutions.
  • Collaborate with other team members to improve IT processes and systems.
  • Ensure compliance with company IT policies and procedures.
  • Provide guidance and support to end-users on IT best practices.

The Successful Applicant

A successful 1st/2nd Line Support should have:

  • Strong technical knowledge of hardware, software, and networking concepts.
  • Experience providing IT support in a professional environment.
  • Proficiency in troubleshooting and problem-solving technical issues.
  • Effective communication skills to assist users and collaborate with colleagues.
  • Ability to work independently and manage priorities efficiently.
  • Familiarity with IT service management tools and practices.
  • Relevant certifications or qualifications in IT or related fields.

What's on Offer

  • Competitive salary ranging from £26000 to £38000
  • Permanent position within a growing organisation in the Technology & Telecoms industry.
  • Opportunities for professional development and skill enhancement.
  • Comprehensive benefits package.



If you are ready to take the next step in your career as a 1st/2nd Line Support professional, apply now and join a respected organisation in the Technology & Telecoms sector.

Contact
Victoria Natillo
Quote job ref
JN-012026-6916787
Phone number
+44 131 243 2919

Job summary

Job function
Technology
Subsector
IT Support
Sector
Technology & Telecoms
Location
Glasgow
Contract type
Permanent
Consultant name
Victoria Natillo
Consultant phone
+44 131 243 2919
Job reference
JN-012026-6916787