Area Manager - Hospitality Industry

Key Responsibilities

Leadership & People Development

• Lead, coach and develop Store Managers and their teams to deliver outstanding performance.
• Create a positive and engaging culture that reflects the company's values and promotes accountability.
• Identify talent within the business and support succession planning and career development initiatives.
• Recruit, train and retain high-quality team members across your region.
• Conduct regular performance reviews and provide ongoing coaching and development support.

Operational Excellence

• Ensure all stores consistently meet brand standards, operational procedures and food safety requirements.
• Conduct regular store visits, audits and performance reviews, implementing action plans where required.
• Drive operational efficiency and best practice across all locations.
• Support refurbishments, business improvement projects and operational change initiatives.
• Ensure consistent execution of company policies and procedures across all stores.

Customer Experience

• Champion an exceptional customer experience across every store.
• Monitor customer feedback and implement improvements to enhance satisfaction and loyalty.
• Ensure stores maintain high standards of cleanliness, presentation and service.
• Foster a customer-first culture across all locations.

Commercial Performance

• Take full ownership of sales, profit and loss performance across your area.
• Analyse sales trends, labour costs, waste and key performance indicators to maximise profitability.
• Work with Store Managers to identify opportunities for sales growth and operational improvements.
• Deliver area budgets and contribute to the wider strategic objectives of the business.
• Drive local initiatives to increase sales, customer footfall and brand awareness.

New Store Openings & Expansion

• Support the successful delivery of new store openings across the region, ensuring locations launch on time and to company standards.
• Work closely with Head Office and key stakeholders during site set-up, recruitment, training and launch planning.
• Build and develop new store teams, ensuring colleagues are fully trained and equipped for a successful opening.
• Provide hands-on operational support during opening periods to drive strong customer experiences and commercial performance from day one.
• Share learning's and best practice from new store openings to support continuous improvement across the wider business.
• Identify opportunities for growth within the region and contribute to the company's expansion strategy.

Compliance, Health & Safety

• Ensure all stores operate in line with company policies, health and safety legislation, and regulatory requirements.
• Maintain high standards of food safety, hygiene and risk management.
• Support Store Managers in creating safe working environments for colleagues and customers.
• Ensure all mandatory training and compliance requirements are completed and maintained.