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CRM Manager - Microsoft Dynamics

Leeds Permanent £45,000 - £50,000 per year View Job Description
The CRM Manager - Microsoft Dynamics role in Leeds is working for a D2C brand. You'll oversee the day-to-day management and optimisation of the company's CRM systems. Your role will help drive customer engagement and streamline internal processes to support business growth.
  • A new CRM Manager role in an established Marketing team
  • Hybrid Working options

About Our Client

A D2C brand with a marketing & digital team of 7+ marketers, currently investing heavily in their CRM function.

Job Description

The key responsibilities for the CRM Manager - Microsoft Dynamics role will include:

  • Manage and maintain the company's CRM systems to ensure effective functionality. The CRM is built from Microsoft Dynamics 365.
  • Analyse customer data to identify trends and opportunities for business improvement.
  • Collaborate with cross-functional teams to align CRM strategies with broader business goals.
  • Develop and implement campaigns to improve customer engagement and retention.
  • Provide training and support to staff on CRM tools and best practices.
  • Monitor CRM performance metrics and prepare regular reports for key stakeholders.
  • Ensure compliance with data protection and privacy regulations.
  • Identify and recommend system upgrades or changes to enhance efficiency.

The Successful Applicant

For the CRM Manager - Microsoft Dynamics, a successful candidate should have the below experience:

* 3-4+ years experience in a CRM and/or marketing automation focused role.
* Previous experience using Microsoft Dynamics 365 is essential.
* Experience working in a B2C or D2C industry is highly desirable.
* Strong analytical skills to interpret customer data effectively.
* Ability to collaborate with various teams to drive CRM initiatives.
* Knowledge of data protection and privacy regulations.
* Ability to work autonomously.
* Excellent organisational and communication skills.

What's on Offer

On offer for the CRM Manager - Microsoft Dynamics role:

  • Salary range: Up to £50K - experience dependent.
  • Hybrid working arrangement with 4 days on-site in Leeds.



Contact
Chris Winterton
Quote job ref
JN-102026-7117342
Phone number
+44 161 829 0445

Job summary

Job function
Marketing & Agency
Subsector
CRM Agencies
Sector
Industrial / Manufacturing
Where
Leeds
Contract type
Permanent
Consultant name
Chris Winterton
Consultant phone
+44 161 829 0445
Job reference
JN-102026-7117342