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Customer Operations Manager

Wakefield Permanent £60,000 - £70,000 per year View Job Description
The Customer Operations Manager is a new role focused on managing a complex, high level Customer Operation, positively influencing the team to deliver positive outcomes for customers and key clients
  • Customer Operations Manager
  • Professional Services

About Our Client

Our client is a long established professional services business who are going through a period of growth

Job Description

  • Positively lead, manage and develop a complex customer operation to deliver against key business metrics
  • Manage relationships with key external clients, ensuring the delivery of contractual agreements
  • Drive a culture of continuous improvement across the operations, positively influencing key internal stakeholders to go on the change journey
  • Create a high performance culture across the operations through sharing of best practise, nurturing and development.
  • Identify opportunities to automate and implement new technologies to delivery positive customer outcomes, in shorter timescales, reducing cost to service
  • Identify areas to automate and remove manual processes to improve overall operational efficiency
  • Take ownership of escalated customer and client issues with a view to resolving with minimal impact or damage to relationships
  • Create and implement KPI & SLA metrics that align with business, customer & client needs
  • Positively influence senior stakeholders to embrace change and continuous improvement activities
  • Manage budget and operational forecast in line with business performance

The Successful Applicant

  • Experience leading a Customer focused operations - 100fte+
  • Management of B2B Customer / Client Agreements / contracts
  • Proven record of influencing & facing into senior stakeholders including C-SUITE
  • Ability to lead, motivate and inspire a team of senior professionals
  • Excellent attention to details
  • Ability to improve operational processes through automation and introduction of technology

What's on Offer

  • Salary ranging from £60,000 to £70,000, dependent on the level of experience.
  • Permanent position in Wakefield, West Yorkshire
  • Hybrid - 3/4 days on site
  • Bonus up to 10%
  • 25 days holiday plus Bank Holidays (ability to buy or sell 5 days)
  • Private Medical Insurance
  • x4 Life Assurance
  • Modern Office Environment



Contact
Zach Johnson
Quote job ref
JN-082026-7090894
Phone number
+44 113 243 7708

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Where
Wakefield
Contract type
Permanent
Consultant name
Zach Johnson
Consultant phone
+44 113 243 7708
Job reference
JN-082026-7090894