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Customer Reference & Technical Support Officer

Middleton Interim £28,000 - £28,000 per year View Job Description
This role involves providing customer reference and technical support within the fast-paced FMCG industry. Based in Manchester, the position is a fixed-term contract for six months, requiring a proactive individual with strong communication skills and the ability to adapt to a constantly changing environment.
  • Immediate Start Opportunity
  • 6-month Fixed Term Contract based in Middleton

About Our Client

This opportunity is with a medium-sized organisation operating within the FMCG sector. They are known for their commitment to delivering high-quality products and services to their clients. The company values professional growth and is dedicated to fostering a supportive work environment.

Job Description

  • Compile accurate customer technical documentation and prepare detailed artwork briefs, ensuring compliance with both internal standards and industry regulations.
  • Coordinate multiple projects simultaneously, liaising with internal teams and external stakeholders to ensure all tasks are completed within agreed deadlines while maintaining accurate records and key project data.
  • Review, proofread, and approve artwork to ensure accuracy, quality, and compliance with customer and business requirements.
  • Maintain and update web-based systems as required, ensuring data integrity and meeting the needs of both internal and external stakeholders.
  • Provide administrative support to the wider team, assisting with general office and departmental duties as required.
  • Adhere to all health, safety, and hygiene regulations by promoting and maintaining a clean, safe, and compliant working environment.
  • Develop, implement, and maintain departmental procedures, processes, and work instructions to support operational effectiveness.
  • Maintain strict confidentiality in relation to company, customer, and business information at all times.
  • Contribute positively as a collaborative and effective member of the team, supporting shared objectives and business goals.
  • Actively participate in continuous improvement initiatives, identifying opportunities to enhance processes, efficiency, and overall departmental performance.

The Successful Applicant

Skills & Competencies

  • Ability to manage multiple priorities and work effectively under pressure to meet deadlines.
  • Strong communication and interpersonal skills, with the ability to engage confidently with internal and external stakeholders.
  • Self-motivated, resilient, and capable of working independently.
  • Strong organisational skills with excellent attention to detail.
  • Proactive, adaptable, and eager to learn new skills.
  • Collaborative team player with a flexible, innovative, and solutions-focused approach.
  • Ability to commute to Middleton, Greater Manchester.



Qualifications & Experience

  • GCSEs (or equivalent) in English and Mathematics.
  • Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
  • Experience using databases and data management systems; knowledge of SAP and EH&S systems is desirable.
  • Strong data collation, analysis, and record-keeping skills.



What's on Offer

  • Competitive salary of 28,000 GBP.
  • Fixed-term contract for six months, offering experience in the FMCG industry.
  • Opportunity to develop new skills and grow professionally.
  • Supportive and inclusive work environment in Manchester.
  • Chance to contribute to an organisation with a strong industry reputation.



If this sounds like the right opportunity for you, apply now to take the next step in your career!

Contact
Will Pitt
Quote job ref
JN-062026-7042442
Phone number
+44 161 829 0416

Job summary

Job function
Technology
Subsector
Applications Support
Sector
FMCG (Fast Moving Consumer Goods)
Location
Middleton
Contract type
Interim
Consultant name
Will Pitt
Consultant phone
+44 161 829 0416
Job reference
JN-062026-7042442