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Customer Relationship Manager

City of London Temporary View Job Description
This customer-facing role focuses on managing client relationships, driving product adoption, improving retention, and identifying growth opportunities. Ideal candidates will have 3+ years' experience in Customer Success or Account Management, alongside strong communication, relationship-building, and commercial skills.
  • Join a high-growth Technology business.
  • Make a visible impact by owning key customer relationships

About Our Client

The client is a rapidly growing HR and payroll technology provider that helps businesses streamline workforce management through a modern, cloud-based software platform.

Job Description

As a Customer Relationship Manager you will:

  • Act as the primary point of contact for customers, building strong relationships and ensuring a positive experience throughout their journey.
  • Lead new client onboarding, helping customers successfully implement the platform and become self-sufficient users.
  • Drive product adoption by identifying opportunities to increase engagement and maximise the value customers receive from the solution.
  • Identify and deliver upselling opportunities, promoting additional products and services that align with customer needs and business goals.
  • Proactively manage customer satisfaction and retention by recognising potential churn risks and implementing effective solutions.
  • Collaborate with internal teams and external partners to ensure seamless service delivery and support long-term customer success.

The Successful Applicant

  • 3+ years' experience in Customer Success, Account Management, or a similar client-facing role within a B2B SaaS or technology environment.
  • Proven ability to build strong customer relationships and manage accounts across the full customer lifecycle, from onboarding to long-term success.
  • Strong commercial mindset with experience identifying upsell, cross-sell, and revenue growth opportunities.
  • Excellent communication, stakeholder management, and problem-solving skills, with the ability to explain complex concepts clearly and effectively.
  • Highly organised and customer-focused, with experience managing multiple accounts while driving retention, satisfaction, and product adoption



What's on Offer

  • Daily rate of £170 to £185, dependent on the level of experience.
  • A temporary position with opportunity to go perm.
  • London-based position offering the opportunity to work with a growing client portfolio within an innovative technology business

If you're interested in this role, apply now.

Contact
Adam Bowman
Quote job ref
JN-082026-7075882
Phone number
+44 207 269 2101

Job summary

Job function
Sales
Subsector
Financial & Professional Services
Sector
Technology & Telecoms
Where
City of London
Contract type
Temporary
Consultant name
Adam Bowman
Consultant phone
+44 207 269 2101
Job reference
JN-082026-7075882