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Customer Service Advisor

London Permanent £29,000 - £33,000 per year View Job Description
As a Customer Service Advisor in the energy and natural resources industry, you'll handle customer queries, ensuring a smooth and efficient service that meets their needs. Based in London, your role helps the business maintain excellent customer relationships while keeping daily operations running seamlessly.
  • Customer Service role for London Based Utilities provider.
  • Hybrid model of 3 days a week in office.

About Our Client

This role is with a company in the energy and natural resources industry, located in London.

Job Description

As Customer Service Advisor, you will:

  • Respond to customer queries via phone, email, and other channels promptly and professionally.
  • Provide accurate information about services and resolve issues efficiently.
  • Maintain detailed records of customer interactions and updates in the system.
  • Collaborate with other departments to ensure customer satisfaction.
  • Identify and escalate complex issues to the appropriate teams.
  • Assist with administrative tasks to support the wider team.
  • Monitor and follow up on pending customer requests to ensure timely resolution.
  • Continuously improve knowledge of company products and services to better assist customers.

The Successful Applicant

A successful Customer Service Advisor should have:

  • Previous experience in a customer service or support role, ideally within a similar industry.
  • Strong communication and problem-solving skills.
  • Attention to detail and the ability to stay organised under pressure.
  • Proficiency with computer systems and customer relationship management tools, ideally Zendesk.
  • A positive attitude and a proactive approach to helping customers.
  • A team-oriented mindset with the ability to work independently when needed.

What's on Offer

  • Salary ranging from £29,000 to £33,000, dependent on the level of experience.
  • Hybrid working model with 3 days in the office.
  • Generous holiday allowance.



If you're interested in this role, apply now.People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

Contact
Dillon Burgess
Quote job ref
JN-102026-7119391
Phone number
+442072692120

Job summary

Job function
Business Support
Subsector
Contact Centre
Sector
Energy & Natural Resources
Where
London
Contract type
Permanent
Consultant name
Dillon Burgess
Consultant phone
+442072692120
Job reference
JN-102026-7119391