Save Job Back to Search Job Description Summary Similar JobsCustomer Service & Export ManagerGlobal Manufacturing BusinessAbout Our ClientOur client is an industry leading manufacturing business with sites in the UK & Overseas. Supplying a purely B2B customer base, the Customer Service & Export Manager leads a team responsible for managing the smooth flow of customer orders in line with export regulationsJob DescriptionLead and manage the customer service team, setting performance standards and service level targetsManage all export operations, ensuring compliance with international trade regulations and customs requirements.Ensure timely and accurate processing of customer orders, enquiries, quotations, and complaintsBuild and maintain strong relationships with key customers and distributorsDevelop customer service procedures, policies, and best practicesCollaborate with Sales, Operations, Production, and Logistics teams to ensure customer requirements are met.Coordinate international shipments with freight forwarders, carriers, customs brokers, and overseas customers.Drive continuous improvement projects across customer service and export functionsSupport senior management with strategic planning and operational reportingThe Successful ApplicantManagement of a Customer Service (or similar) functionExperience within a manufacturing / export environmentAbility to lead, motivate and manage a teamAbility to liaise with stakeholders at all levelsWhat's on OfferPermanent Customer Service & Export Manager position based in Leeds.Salary of £45,000 to £50,000 dependent on the level of experience.2/3 days on siteCompany BonusGenerous pension contributions, holiday allowance and wider benefitsFree parkingContactZach JohnsonQuote job refJN-102026-7121627Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorIndustrial / ManufacturingWhereLeedsContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-102026-7121627
