Save Job Back to Search Job Description Summary Similar JobsOpportunity to shape a newly created roleBroad remit combining ER, Operations, Policy and Regulatory workAbout Our ClientI'm recruiting for a newly created ER & Operations Lead. This is an opportunity to step into a highly visible role where you'll be involved in everything from complex employee relations and manager coaching through to people operations, governance, process improvement and wider people projects. The People team is going through an exciting period of change. They are looking for someone who enjoys challenging the status quo, improving ways of working and partnering closely with stakeholders across the business.Job DescriptionYou'll become the go-to person for Employee Relations, leading a varied caseload of formal and informal matters including performance, disciplinary, grievance, absence and capability cases. Rather than simply advising from a distance, you'll work closely with managers to coach them through challenges, build capability and ensure issues are managed confidently and consistently. Alongside ER, you'll take ownership of key People Operations activities, partnering with colleagues across payroll, recruitment, policy, compliance and governance. You'll play a central role in ensuring people processes are effective, compliant and fit for the future.The role offers plenty of variety, including:Managing end-to-end employee relations caseworkCoaching and challenging managers at all levelsLeading on policy development and process improvementProducing and analysing people data and MI to support decision-makingSupporting SMCR and regulatory people processesDriving operational improvements and reducing unnecessary administrationSupporting people initiatives focused on culture, engagement and performanceExploring opportunities to leverage AI and technology within HRActing as a key point of contact for managers and employees across the businessThe Successful ApplicantThis role would suit an experienced HR professional who thrives on building relationships and getting involved in the detail of the business.You'll likely have:Strong Employee Relations experience with the confidence to manage complex cases independentlyA proactive and commercially minded approachThe ability to influence, coach and constructively challenge managersExperience reviewing and improving HR processes and policiesStrong analytical skills and confidence using people data to identify trends and opportunitiesA resilient approach and comfort handling difficult conversationsGenuine curiosity about how organisations work and how they can improvePrevious experience within financial services, banking or another regulated environment would be advantageous but isn't essential.What's on OfferSalary up to £53,000Solihull location with free parkingHybrid working (approximately 2-3 days per week onsite)35-hour working weekFree parkingFlexible working approachOpportunity to help shape the future of a growing People functionPrivate medical insuranceMatched pension contributions25 days annual leave plus bank holidays and your birthday offOpportunities for professional development and career progressionA chance to make a real impact in a regulated, purpose-driven organisationThis is an excellent opportunity for someone who enjoys balancing hands-on ER with broader operational and strategic HR responsibilities, whilst working in a supportive team that values collaboration, continuous improvement and fresh thinking.ContactNaima HussainQuote job refJN-092026-7105837Phone number+44 121 230 9366Job summaryJob functionHuman ResourcesSubsectorEmployee RelationsSectorFinancial ServicesWhereSolihullContract typePermanentConsultant nameNaima HussainConsultant phone+44 121 230 9366Job referenceJN-092026-7105837
