HR Generalist

As an HR Generalist, you will play a key role in supporting employees and leaders through important moments across the employee lifecycle. Acting as a trusted advisor, you'll manage complex HR matters, provide guidance on policies and procedures, and contribute to the continuous improvement of HR processes and service delivery.

Working within a collaborative HR team, you'll balance employee relations support, operational HR activities, and process improvement initiatives to ensure a consistent and high-quality employee experience.

Key Responsibilities:

• Manage and resolve complex and non-standard HR cases across areas including employee relations, attendance, employee lifecycle matters, benefits, and policy interpretation.
• Partner with managers and employees to provide practical HR advice and solutions.
• Act as a subject matter expert, supporting colleagues with guidance on HR policies, processes, and best practice.
• Develop clear and effective HR guidance materials, knowledge articles, and process documentation.
• Identify recurring issues and trends, conducting root-cause analysis and recommending improvements.
• Support HR operational excellence through compliance with service standards, governance requirements, data privacy, and confidentiality obligations.
• Collaborate with HR colleagues and stakeholders to simplify, standardise, and enhance HR processes and employee support services.
• Contribute to continuous improvement initiatives that strengthen HR service delivery and employee experience.