Inside Sales Executive - Sport

Based in East Berkshire, my client are looking for an energetic and results-orientated Inside Sales Executive to join this market leading, premium sports business. You will play a key role in increasing profitability and sales revenue by delivering a luxury sales experience; managing client interactions via phone, chat, email and video call.

As a product expert, you will be consulting with your clients (consumers - directly and indirectly to affluent and high net worth individuals) to deliver the best products and services for their needs. You will do this by sharing the brand ethos, understanding the customer's wellness goals, developing and presenting the appropriate solutions, addressing any concerns, closing the sale (referring to the field or retail boutiques where appropriate) and ensuring a personalised and luxury purchasing experience. You will handle all requests from new and/or existing customers and follow up on leads from marketing campaigns.

The Successful Inside Sales Executive - Sport:

• Achieve and over-achieve inside sales targets
• Deliver a premium level of customer satisfaction by understanding the customer's needs and offering the right solution to match those needs
• Manage inbound calls whilst creating proactive outbound calls to generate new business opportunities for either direct or indirect sales
• Schedule visits with your field sales colleagues where the customers needs are best placed within these areas
• Keep up-to-date as a product and solutions expert, being a credible product ambassador
• Maximise outbound call campaigns
• Manage and maintain ongoing opportunities to ensure the correct support for each order whilst keeping the wider business informed
• Manage and profile the CRM Database to ensure information is accurate and up to date
• Oversee the process from order to installation and payment to ensure sound execution of the sale
• Provide customers with CAD visuals of their spaces and solutions (full training provided).