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Internal Account Manager

Trafford Park Permanent £30,000 - £30,000 per year View Job Description
As an Internal Account Manager in Trafford, Manchester you will manage customer relationships within the healthcare distribution sector. You'll play a key role in managing client relationships and supporting sales operations. This role is all about ensuring smooth day-to-day communication with clients and helping the sales team achieve their targets.
  • Attractive salary, bonus and real ownership.
  • Great company culture and progression opportunities.

About Our Client

The organisation operates in the Retail industry in Manchester.

Job Description

  • Manage a portfolio of customer accounts, maintaining clear and helpful contact throughout the customer journey.
  • Build strong working relationships with customers to understand their needs and provide accurate account support.
  • Respond to customer queries promptly, providing clear updates and practical resolutions where possible.
  • Keep account records up to date so customer information is accurate and easy to access.
  • Coordinate customer requests with relevant internal teams to help deliver a smooth service.
  • Follow up on open queries and agreed actions, ensuring customers receive timely progress updates.
  • Identify opportunities to improve the service provided to existing customers through regular account contact.Manage a portfolio of strategic customer accounts, acting as the primary office-based point of contact and building strong relationships with key stakeholders.
  • Support customer retention and account growth by maintaining regular communication and coordinating activity between customer visits.
  • Follow up on quotations, commercial opportunities, and identify cross-selling and upselling opportunities to maximise revenue.
  • Coordinate contract mobilisation, implementation, and customer action plans to ensure smooth onboarding and ongoing account success.
  • Deliver excellent customer service by managing enquiries through to resolution, meeting SLAs, and escalating commercial risks where necessary.
  • Maintain accurate account administration, including pricing schedules, product updates, samples, product trials, and CRM records.
  • Support Quarterly Business Reviews and collaborate with internal teams to ensure seamless service delivery and effective account management.
  • Work closely with Account Managers, Procurement, and operational teams to improve customer satisfaction, drive commercial opportunities, and support the continued growth of strategic accounts.

The Successful Applicant

The ideal candidate should have:

  • Strong commercial awareness
  • Excellent written and verbal communication skills
  • Highly organised
  • Strong Microsoft office skills
  • Excellent attention to detail
  • Ability to manage multiple priorities



Desirable:

  • Care Sector experience
  • Tender support experience
  • Project coordination
  • Pricing administration

What's on Offer

  • Annual salary of £30,000 with 25% bonus
  • A permanent position based in Manchester, providing job security and stability.
  • Opportunities for professional development and career progression.
  • Supportive team environment within the customer service department.
  • Access to a range of benefits to support your professional and personal growth.



Contact
Lewis Allen
Quote job ref
JN-112026-7139797
Phone number
+441618286227

Job summary

Job function
Business Support
Subsector
Sales
Sector
Business Services
Where
Trafford Park
Contract type
Permanent
Consultant name
Lewis Allen
Consultant phone
+441618286227
Job reference
JN-112026-7139797