Save Job Back to Search Job Description Summary Similar JobsDay rate of £200 outside IR35Opportunity to make a visible impact across enterprise IT services.About Our ClientA company in the Financial Services industry based in London.Job DescriptionOwn incidents and service requests through to successful resolutionProvide advanced remote and onsite support for Windows, macOS, and mobile devicesTroubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and SharePointDiagnose and resolve issues across endpoint management platforms such as Intune and SCCMSupport video conferencing and collaboration technologiesPerform structured troubleshooting using logs, event viewers, and device management toolsManage escalations while maintaining ownership through to completionCreate and maintain knowledge articles and operational documentationContribute to continuous service improvement initiativesSupport onboarding and offboarding processes, including user access and device provisioningCommunicate technical updates clearly to end users and stakeholdersThe Successful ApplicantA successful IT Support should have:Experience delivering Level 2 technical supportStrong knowledge of Windows 11, macOS, and iOS supportProven Microsoft 365 troubleshooting experienceExperience with Intune, SCCM, device compliance, and application deploymentFamiliarity with ITSM platforms, ideally Jira Service ManagementStrong ticket management, prioritisation, and documentation skillsUnderstanding of SLA-driven support environmentsExcellent communication and customer service skillsExperience supporting senior stakeholders or VIP users is advantageousKnowledge of Jamf for macOS management is beneficialUnderstanding of identity and access management concepts including SSO and MFAExposure to security technologies such as Zscaler and CrowdStrikeITIL certification or practical ITIL experience preferredExperience creating knowledge documentation and reducing recurring issuesWhat's on OfferDaily rate of £200 outside IR35.Temporary position in the Financial Services industry.Opportunity to work in London, a major financial hub.If you're interested in this role, apply now.People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.ContactCameron HadfieldQuote job refJN-092026-7106420Phone number+442072692110Job summaryJob functionTechnologySubsectorIT SupportSectorFinancial ServicesWhereLondonContract typeTemporaryConsultant nameCameron HadfieldConsultant phone+442072692110Job referenceJN-092026-7106420
