Sales Operations Key Account Manager - 12 Month FTC

Sales Operations Key Account Manager - 12 Month FTC:

• Maintain and develop existing distributor accounts, ensuring strong relationships and consistent business performance.
• Identify and pursue realistic growth opportunities within assigned markets, aligned with agreed investment levels.
• Act as Ahmad Tea's internal expert and primary point of contact for allocated country markets.
• Manage the sales and marketing interface, while escalating and coordinating supply-side issues with the Order Processing Team (OPT).
• Represent Ahmad Tea professionally with partners, ensuring high levels of satisfaction with HQ service and support.
• Support the development and execution of business and marketing plans that strengthen both revenue and brand equity.
• Monitor and report on market performance, including opportunities, risks, and competitive threats.
• Act as the partner's internal representative, ensuring issues are addressed in a timely and effective manner.
• Proactively resolve challenges that may impact the smooth running of business within the market.

The Key Account Manager is responsible for reviewing and improving sales operations processes to enhance efficiency, accuracy, and cross-functional alignment. This includes assessing current workflows, identifying gaps and inefficiencies, and prioritising improvement actions based on business impact.

The role develops, updates, and maintains clear SOPs across order processing, supply coordination, budget control, customer account management, documentation, and compliance, ensuring consistent execution and defined ownership.

In addition, the role strengthens financial and budget controls, improves documentation and compliance management, enhances data accuracy and reporting visibility, and acts as a central coordination point between Sales, OPT, Finance, QC, and Marketing to ensure smooth operational execution and timely issue resolution.