Save Job Back to Search Job Description Summary Similar JobsSenior Contact Centre Operations ManagerWalsall (on-site)About Our ClientOur client is a market leading business service provider within the retail / automotive sector. They are now looking for a Senior Operations Manager within their large scale, multi-functional Contact CentreJob DescriptionLead the daily running of the contact centre to maintain reliable customer service delivery.Oversee operational activity across the customer service department and keep priorities clear.Manage service performance and address operational issues to maintain consistent standards.Coordinate workloads and resources to help the contact centre meet customer demand.Review operational results and use findings to improve day-to-day service delivery.Work with internal teams to resolve issues that affect customer service operations.Maintain clear processes and routines that support efficient contact centre activity.Work cross functionally with suppliers and 3rd parties to achieve the right outcomes for customersThe Successful ApplicantA successful Senior Operations Manager (Contact Centre)' should have:Experience managing contact centre operations and customer service activity.Strong operational management skills, with the ability to organise competing priorities.Experience monitoring service performance and acting on operational findings.The ability to manage workloads and resources in a busy customer service setting.Desirable - Automotive sector experienceWhat's on OfferPermanent Senior Operations Manager (Contact Centre) position in Walsall - (Fully on-site)Salary of £65,000 to £70,000 dependent on the level of experience.Modern Contact Centre EnvironmentOpportunity to grow and developContactZach JohnsonQuote job refJN-102026-7137596Phone number+44 113 243 7708Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesWhereWalsallContract typePermanentConsultant nameZach JohnsonConsultant phone+44 113 243 7708Job referenceJN-102026-7137596
