Senior Product Manager - Retention/Subscriptions - Ecommerce

London Permanent £75,000 - £85,000 per year Remote View Job Description
We're looking for an experienced Product Manager to lead retention, churn reduction, and customer lifetime value initiatives for scaling business. This is a senior, high-impact role leading a cross-functional pod across analytics, design, and engineering. You'll own the retention roadmap end-to-end, identifying customer pain points, defining experimentation strategy, launching lifecycle initiatives, and driving measurable impact.
  • Senior Product Manager with hands-on experience in B2C Subscriptions business?
  • Own retention, drive LTV growth, and build high-impact subscription products.

About Our Client

A global Ecommerce Subscriptions business

Job Description

  • Own retention and LTV strategy for the subscription customer journey
  • Lead a high-velocity experimentation program across onboarding, engagement, churn prevention, and win-back experiences
  • Identify churn signals and develop proactive product interventions before cancellation intent is locked in
  • Define KPIs, measurement frameworks, and success metrics for retention and lifecycle performance
  • Partner closely with Analytics to interpret cohort behavior, funnel performance, and customer trends
  • Work with Design to shape UX flows, in-product messaging, and retention experiences
  • Translate insights into product requirements, prioritisation decisions, and roadmap execution
  • Collaborate with Engineering to ensure strong instrumentation, tracking, and experiment integrity
  • Align cross-functional stakeholders across Marketing, CX, Finance, and Operations to deliver a consistent customer experience
  • Communicate experiment results, learnings, trade-offs, and next bets to leadership

The Successful Applicant

  • Extensive experience in Product Management, including ownership of retention, growth, or lifecycle initiatives
  • Experience working in a Subscriptions business is essential for this role
  • Proven success improving LTV, retention, engagement, or churn metrics in subscription-based businesses
  • Strong experimentation background with A/B testing, hypothesis development, statistical analysis, and data-driven decision making
  • Deep analytical capability with experience in cohort analysis, behavioral insights, and customer data interpretation
  • Experience with product analytics and experimentation platforms
  • Strong product judgment, prioritisation skills, and ability to operate in ambiguity
  • Ability to influence and lead cross-functional teams in fast-paced environments
  • Commercial awareness including understanding of margin, COGS, and operational trade-offs
  • Comfortable leveraging AI tools and LLMs to improve workflows, research, and product development

What's on Offer

£80k - c£85k

10% Bonus and Bens

Fully remote role that can be based in the UK or Europe

(This is a full time role, but will be paid as a contractor via limited company)

Contact
Andy Cook
Quote job ref
JN-042026-6986491
Phone number
+442072691742

Job summary

Job function
Marketing & Agency
Subsector
FMCG & Consumer
Sector
FMCG (Fast Moving Consumer Goods)
Location
London
Contract type
Permanent
Consultant name
Andy Cook
Consultant phone
+442072691742
Job reference
JN-042026-6986491
Job Nature
Remote