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Senior Customer Success Manager

Bristol Permanent £45,000 - £55,000 per year View Job Description
As a Senior Customer Success Manager, you will manage customer relationships within the EdTech sector and help clients get ongoing value from their services. You will work closely with the Sales department to maintain strong customer engagement and support smooth commercial relationships.
  • Exciting and innovative product
  • Chance to shape the business strategy.

About Our Client

The organisation provides market leading technology to the education sector.

Job Description

  • Manage a portfolio of customer relationships, providing a consistent point of contact throughout their journey.
  • Build a clear understanding of customer needs and use this to guide day-to-day account activity.
  • Maintain regular contact with customers to encourage engagement with available services.
  • Work with the Sales team to share customer feedback and support joined-up account management.
  • Identify customer queries and coordinate with relevant internal teams to help reach practical resolutions.
  • Track customer interactions and account activity to maintain accurate, useful records.
  • Support customer retention by addressing issues promptly and maintaining positive working relationships.
  • Review account priorities and plan customer contact to keep activity focused and timely.

The Successful Applicant

A successful 'Senior Customer Success Manager' should have:

  • Experience managing customer relationships and maintaining regular account contact.
  • Experience working with customers to understand their needs and resolve day-to-day queries.
  • Ability to manage several customer priorities while keeping accurate records.
  • Experience collaborating with sales colleagues on customer account activity.
  • Confidence discussing services with customers and explaining next steps clearly.
  • Ability to use customer feedback to improve account engagement.

What's on Offer

  • Permanent Senior Customer Success Manager position.
  • Salary of £45,000 to £55,000 dependent on the level of experience.
  • Holiday entitlement.



If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best

Contact
James Insch
Quote job ref
JN-112026-7141260
Phone number
+441932264027

Job summary

Job function
Sales
Subsector
Technology Sales
Sector
Technology & Telecoms
Where
Bristol
Contract type
Permanent
Consultant name
James Insch
Consultant phone
+441932264027
Job reference
JN-112026-7141260