Save Job Back to Search Job Description Summary Similar JobsExciting and innovative productChance to shape the business strategy.About Our ClientThe organisation provides market leading technology to the education sector.Job DescriptionManage a portfolio of customer relationships, providing a consistent point of contact throughout their journey.Build a clear understanding of customer needs and use this to guide day-to-day account activity.Maintain regular contact with customers to encourage engagement with available services.Work with the Sales team to share customer feedback and support joined-up account management.Identify customer queries and coordinate with relevant internal teams to help reach practical resolutions.Track customer interactions and account activity to maintain accurate, useful records.Support customer retention by addressing issues promptly and maintaining positive working relationships.Review account priorities and plan customer contact to keep activity focused and timely.The Successful ApplicantA successful 'Senior Customer Success Manager' should have:Experience managing customer relationships and maintaining regular account contact.Experience working with customers to understand their needs and resolve day-to-day queries.Ability to manage several customer priorities while keeping accurate records.Experience collaborating with sales colleagues on customer account activity.Confidence discussing services with customers and explaining next steps clearly.Ability to use customer feedback to improve account engagement.What's on OfferPermanent Senior Customer Success Manager position.Salary of £45,000 to £55,000 dependent on the level of experience.Holiday entitlement.If you're interested in this role, apply now.People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your bestContactJames InschQuote job refJN-112026-7141260Phone number+441932264027Job summaryJob functionSalesSubsectorTechnology SalesSectorTechnology & TelecomsWhereBristolContract typePermanentConsultant nameJames InschConsultant phone+441932264027Job referenceJN-112026-7141260
