UK Government Agency (PMO)

Our client's challenge 

The client, a UK Government Agency, were looking to deliver digital transformation across their organisation. They faced several challenges, including a lack of governance / oversight support that they could draw upon to effectively implement the programme. The transformation required new technical infrastructure, technical assurance and new ways of working within a complex environment for both internal staff and third parties. It was imperative that stakeholders felt empowered and that team satisfaction was improved within the agency.

How Michael Page Consulting helped

Michael Page Consulting mobilised a Programme Management team to ensure that a full end-to-end programme governance functionality was provided, and that the programme was structured and controlled appropriately whilst being delivered in line with the Business Case. Through the application of the POTI (Process, Organisation, Technology & Information) approach, we worked to ensure teams were connected, capacity was built, and that training and toolkit management achieved optimal knowledge transfer across all stakeholders. Our multi-disciplined team championed best practices, providing technical assurance across multiple workstreams through the provision of flexible subject matter expert resources. Working collaboratively with the client, the team developed and implemented a communications strategy that built trust and clarified expectations, ultimately ensuring the successful delivery of the programme.  

The results

Our tailored client consulting  produced the below outcomes:

1. Robust Programme Governance - Our consulting teams enabled successful programme delivery by applying rigorous technical assurance, structured governance, and effective controls, reducing risk and improving delivery efficiency.
2. Timely Knowledge Transfer - We enhanced internal governance and operational effectiveness by embedding best practices and ensuring knowledge transfer across teams, supporting long-term capability growth.
3. Improved Transformation Culture - New working practices introduced by our teams fostered a culture of trust and empowerment, improving team satisfaction and strengthening collaborative ways of working.